Terms of Service

Rawaq is available to individuals aged 13 and over. Users aged 13-17 must have parental consent. By creating an account, you confirm you meet the eligibility criteria and that the information you provide is accurate.

You are responsible for keeping your account credentials confidential. Notify us immediately at hello@rawaq.app of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

Events are published directly by organizers. Rawaq reviews listings for compliance with our content standards but does not verify the accuracy of event descriptions. Bookings are binding subject to the organizer's cancellation policy.

We reserve the right to remove any event that violates these Terms or applicable law.

Organizer accounts require admin approval before events can be published. By applying as an organizer, you confirm that you have the authority to host the events you publish and that all event information is accurate.

Organizers are responsible for fulfilling their events as described. If an organizer cancels an event, they must notify attendees promptly through the platform.

You retain ownership of content you post (comments, event descriptions, profile information). By posting, you grant Rawaq a non-exclusive, royalty-free license to display and distribute that content on the platform.

You must not post content that is illegal, defamatory, hateful, or that infringes third-party rights. We may remove content that violates these Terms.

Paid event bookings are processed through our payment partners. Tips sent to organizers are voluntary and non-refundable. Rawaq may charge a service fee on transactions, which will be disclosed at checkout.

You agree not to: (a) impersonate others; (b) spam or send unsolicited messages; (c) scrape or harvest platform data; (d) attempt to gain unauthorized access to accounts or systems; (e) post misleading event information; or (f) engage in any conduct that disrupts or harms the platform or other users.

The Rawaq name, logo, and platform design are protected by copyright and trademark law. You may not use them without our prior written consent. You are responsible for ensuring any content you post does not infringe third-party intellectual property rights.

Your use of Rawaq is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Rawaq is provided "as is" without warranties of any kind. We do not guarantee that the platform will be uninterrupted, error-free, or that events will occur as described. Attendance at events is at your own risk.

To the maximum extent permitted by applicable law, Rawaq and its affiliates will not be liable for indirect, incidental, special, or consequential damages arising from your use of the platform. Our total aggregate liability shall not exceed the amount you paid to Rawaq in the 12 months preceding the claim.

We may suspend or terminate your access at any time for violation of these Terms. You may delete your account at any time through your profile settings. Upon termination, your right to use the platform ceases immediately.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

We may update these Terms from time to time. Material changes will be notified via email or in-app notice. Continued use of Rawaq after changes take effect constitutes acceptance.