Privacy Policy

Account information: email address, display name, city, and role (attendee or organiser).

Profile data: optional profile photo, bio, and gender.

Event & booking data: events you create or book, comments, and tips.

Location data: used only for "Near Me" searches; not stored persistently.

Usage data: IP address, browser type, pages visited, and timestamps — collected automatically.

Communications: records of any correspondence with our team.

We use your information to: provide and improve the platform; create and manage your account; process bookings; send transactional and push notifications; enable location-based search; enforce our Terms; and respond to support requests. We do not sell your personal data.

Organizers: see your display name when you book their event.

Service providers: Supabase (database & auth) and infrastructure providers, bound by confidentiality obligations.

Legal requirements: if required by law or to protect the safety of Rawaq or others.

Your public profile (display name, comments) is visible to other users.

Data is stored on Supabase servers and may be located outside your country. We implement TLS encryption in transit, encryption at rest, access controls, and regular security reviews. No method of transmission is 100% secure.

We retain your data while your account is active. You may delete your account at any time; personal data is removed from active databases within 30 days, subject to legal obligations. Anonymised data may be retained indefinitely.

Depending on your jurisdiction, you may have the right to: access, rectify, erase, restrict, or port your data; object to processing; and withdraw consent. Contact privacy@rawaq.app — we respond within 30 days.

We use essential session cookies and privacy-respecting analytics tools to understand aggregate usage. Disabling cookies may affect platform functionality.

Rawaq is not directed at children under 13. If you believe a child under 13 has provided personal data, contact us and we will delete it promptly.

By using Rawaq you acknowledge that your data may be transferred internationally. We ensure appropriate safeguards are in place.

We may update this policy and will notify registered users of material changes by email or in-app notification. Continued use after changes constitutes acceptance.